About

Harshdeep Singh is a Director of Consulting Services at CGI, with over 19 years of experience in various leadership roles covering engagement, delivery management, pre-sales, quality management, and operations. He has rich experience in implementing and supporting high-value projects across multiple industry domains operating in a global delivery model. Harshdeep has diversified experience in the areas of IT portfolio/project management, contract management, managing account financials, strategic outsourcing, IT operations, strategic planning, and business development with a financial domain focus. Harshdeep's IT services background is in healthcare, banking, and insurance. He has a proven ability to meet customer satisfaction, manage operations, and is a self-driven and team motivator to handle programs of any scale. He has demonstrated results in managing contractual service level agreements with customers in a competitive environment. Harshdeep has a proven track record of building high-performance teams for accelerated delivery of projects. He is an effective team-builder, coach, and mentor with the ability to achieve buy-in by individuals & groups. Harshdeep's specialties include program/project management, quality management - CMMI/CMM L5, client relationship, financial & operations management, manage revenue & profitability, trainings, SOW's, contractual obligations/SLA's, client relationship management, solutioning, and business development, GD capabilities, and onshore-offshore model concept. Currently, Harshdeep is responsible for overall program delivery through the complex program lifecycle at CGI. He identifies opportunities, solutioning, contracting, transition, team formation, delivery, SLA, and governance. He holds a leadership role for client organization and internal stakeholder management, including various functions, senior executives, delivery teams, HR, and vendor governance. In the past, Harshdeep has worked as a Program Manager at IBM Canada Ltd. (client: RBC Insurance) and as a Delivery Manager at IBM Global Services (client: Ecolab). He has a Bachelor's degree in Mathematics from the University of Mumbai and has completed an Executive General Management Program from IIM. He has also completed a course in Big Data and Integration.