About

Harshitha Suresh is an Associate Business Operation Analyst with a focus on Customer Success Operations. With over one year of relevant experience, Harshitha has a proven track record of providing exceptional support to IT customers and maintaining performance dashboards. Harshitha's expertise lies in supporting end-to-end MSPS activities, including plan creation, quality check, maintenance, troubleshooting, time and work plan management, compliance reports, time tracking, and PWA maintenance. She also has experience in onboarding and offboarding activities and preparing project dashboards with accurate status reports for clients and project managers. Harshitha's skills extend to customizing existing reports as per client requirements and managing new issues and defects in existing modules reported by clients. She actively participates in all process-related business meetings, both in-person and virtually, and is adept at proposing process improvement ideas that can reduce time, improve accuracy, or enhance controls. Harshitha's educational background includes a Bachelor's degree in Computer Application from Bangalore Institute of Management Studies, which she completed in 2018, and a Master of Business Administration from the same institution, which she is currently pursuing. Before joining Data Intensity, Harshitha worked as a PMO Analyst at Accenture, where she gained experience in project management, service management, time work plan management, reconciliation, planning, and reporting. Harshitha is a dedicated and detail-oriented professional with a passion for delivering exceptional customer service. Her expertise in MSPS activities and process improvement ideas make her a valuable asset to any organization.