About

Heamanth Kumar is a skilled Account Delivery Manager who has worked with Hewlett-Packard for a number of years. Due to the COVID-19 pandemic, he has been laid off and is currently seeking immediate opportunities. He has extensive knowledge of customer support and project management and is available to join immediately. Heamanth began his career in Service & Marketing before moving into the BPO industry, where he has been involved in both technical support and customer support. During his tenure, he has had the privilege of working closely with training, quality, and operations environments. He has spent six years in Sales and the rest of his career in the Service Industry. Heamanth's key knowledge areas include IT Project Management, Strategic Planning, IT Infrastructure Management, Business Transformation, Key Account Management, Stakeholders’ Management, Customer Relationship Management, People Management, Culture building, Product Support Process Cycle, Operations Management, Knowledge Management, Technical audit/analysis, Issue life cycle management, Service Delivery, Performance Management, Quality management, and Product performance. In his current role as Account Delivery Manager at HP Inc., Heamanth owns the customer operational relationship and develops and nurtures it to excellent customer satisfaction. He manages cost target commitments for all service delivery requirements, implementing and monitoring expense control. He contributes to account service delivery plans and communicates with customer operation and other teams to collect data and create reports from the data in accordance with the requirements. Heamanth has also worked as a Product Line Engineer and Engineer at HP Inc. During his time in these roles, he worked on projects such as the deployment of symptom code, auditing and calibrating across all contact centers, revision of symptom code based on feedback and business requirements, and call avoidance projects for consumer printing. Heamanth has a Diploma in Telecommunication from MEI Polytechnic and completed his SSLC at St. Aloysius High School in Bengaluru. He has experience with infra and has relevant experience of 17.78 years.