About

Heena Gudwani is a highly skilled Product Manager with over 10 years of experience in end-to-end product management across web and mobile applications. She is currently working as a Product Manager for Customer Experience at Shopclues, where she is responsible for managing modules such as Orders Management, Order Transfer Marketplace, Fulfillment, Returns, Customer Sharp Ticketing, Courier Integration APIs, Chatbot, My Account, and Communication. Heena is a professional with technical, analytical, and managerial experience. She is adept at devising product roadmaps based on customer requirements and data analysis. She has demonstrated a proven ability to interface with various stakeholders, prioritize tasks, prototype, and successfully launch new products in the market. Heena works closely with the CEO, Director, and Data Scientists of the company to set the vision and goals for the product, define the roadmap, take data-backed decisions in launching new features, create PRDs, conduct sprint planning, liaise with analytics, design, engineering, and business teams, and conduct scrums, release management, marketing of features, and user interviews. Before her current role, Heena worked as a QA Technical Lead and Senior Software Engineer at Shopclues. As a QA Technical Lead, she headed a team of 8 qualified QA engineers (Manual and Automation) and reduced the roll-back count by helping team members take the initiative towards a smarter way of testing. She also automated repetitive test cases to reduce the manual effort of the QA team, estimated effort for different features, and defined the ‘go-live’ date. As a Senior Software Engineer, she developed and maintained web applications for the company. Heena holds a Bachelor's degree in Information Technology from Jasdev Singh Sandhu Institute of Engg. & Tech, Patiala, and completed her 12th class from Mukat Public School. She is proficient in various tech stacks, including product management, QA, test, integration, mobile, web, senior software engineering, DevOps, and software engineering.