About

Hiba Ibrahim is an experienced Customer Service Officer Supervisor currently working at South Western Sydney Local Health District. With almost 5 years of relevant experience, Hiba has developed a strong background in customer service and administrative support. Prior to her current role, Hiba worked as an Administrative Officer at NSW Health, where she gained valuable experience in coordinating on-boarding processes for new employees, maintaining employee files, and liaising with the payroll team to ensure accurate set-up of employees. She also worked as an HR Assistant at Animal Logic, where she was responsible for providing administrative support throughout the employee life cycle, managing the off-boarding process for all employees, and assisting with the relocation of international employees. Hiba holds a Bachelor of Commerce and Science in Human Resource Management and Psychological Science from Macquarie University, which she completed in 2017. During her time at university, she developed a strong foundation in the principles of HR management and psychology, which she has been able to apply in her professional career. As a Customer Service Officer Supervisor at South Western Sydney Local Health District, Hiba is responsible for overseeing the customer service team, ensuring that all customer inquiries and complaints are handled in a timely and professional manner. She is also responsible for managing the day-to-day operations of the customer service department, including scheduling and training staff, developing and implementing policies and procedures, and conducting regular performance evaluations. Overall, Hiba is a dedicated and experienced professional with a strong background in customer service and administrative support. She is committed to delivering high-quality service to customers and is always looking for ways to improve processes and procedures to enhance the customer experience.