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Building Autopilot - Driver On Demand Service

Alpha Wave Global

Zennis Capital

Jake86 LLC

Trifecta Capital

SVF Investment Corp

Scott Bankcraft Kapnick

SoftBank Group

Comm Bank of Dubai

IFM Investors

Tencent

DST Global

BloombergSen

Exor

SoftBank Vision Fund

Dan Ochwat

Ritesh Agarwal

Yashish Dahiya

Scott Kapnick

Quad Partners

Moore Ventures

Chimera

Ontario Investment

Tony Xu

Unbound

Freemark Partners

Griffin Schroeder

Scott Shleifer

Indian Continent Investment

Peak XV Partners

ACORN

VMS Fund Administration

Moore Strategic Ventures

2152061 Ontario

Vivriti Capital

Kingsway Capital

Juventus

Parul Mehta

Rahul Ravindra Raj Mehta

Mahendra Singh Dhoni

KCK Global Limited

Sequoia Capital

KCK FZE

SCI Investments V

Venture Highway

Euler Capital

500 Global

Asia Venture Group

AMP Ventures

Philipp Freise

Vendebita Trading

Regent Street Partners

Al Invest Vordingborg

Mauerkatze

Pitanga Ventures

Mayank Agrawal

Ankur Shah

Adil Rahmathulla

Aatif Ahmed Misbah

Abhijeet Dabas

Alok Bansal

Kunal Mundra

Rohit Kapoor

Kunal Agarwal

Baiju P Bhatt

Michael Jonathan Katchen

Scott Raymond Cutler

CarDekho

Jersey Finance

Raptor Group

Alteria Capital

Siegfried Capital Partners

GE32

MPGI

Aroa Venture Partners

La Maison Partners

Ra Hospitality

Chimetech Holding

Unbound Partners Mauritius Holdings

SCI Investments

App-based C2B marketplace for second-hand cars. Car owners or sellers can evaluate their vehicles by entering vehicle details to get estimated selling prices and can schedule a physical inspection at a nearby available branch through their platform or app. The real-time auction can be conducted through their app for vehicles by allowing their partnered traders to bid on the vehicle. Their services also include test drives, doorstep delivery, and more. Their app is available for iOS and Android devices.

App based platform for buying second-hand cars

Microsoft

Fidelity Investments

Hindustan Media Ventures

Airbnb

Lightspeed India

Didi

Grab

Greenoaks

Hero MotoCorp

Huazhuhui

Global Ivy Ventures

China Lodging Holding

DSG Consumer Partners

Sadeesh Raghavan

SGR Ventures

RAAY Global Investments

Ashok Kumar Damani

Bharat Odhavji Mehta

Bharat Banka

Anand Ladsariya

Rabi Kiran Sahoo

Ashish Nandkishor Agarwal

Vinod Sood

South Yarra Holdings

Nitin Agarwal

Anuj Tejpal

Alok Agarwal

Mukul Agrawal

Misha Kohli

Dinesh Ramamurthi

Lightspeed Venture Partners

SoftBank

SoftBank Capital

BlackSoil

Qatar Insurance Company

Pivot Investment Partners

Innoven Capital

Nima Capital

Artha India Ventures

DIG Investment

3ADeal

Atum Capital

Group SNS

Rudra Fincare

Pivot Ventures

Playbook

Redsprig Oak Holdings

Do Moonstone Advisors

Leadoff

Izuz Consultancy

Bhoruka Supply Chain Solutions Holdings

Elev8

Viney Equity Market LLP

Neo Markets Services

Unlistedstreet Finserv Private Limited

Ganga Speciality Hospital

Rlc 1 Ic 2 Limited

Sairaj Trades

Stability Investment Limited

Mint Enterprises Private Limited

App-based aggregator for hotel accommodation & homestays. The platform enables travelers to search for accommodations by providing the details including the destination, check-in & check-out dates, the number of guests & more. Users can book hotel rooms, villas, and apartments across multiple locations. The accommodation includes amenities including free WiFi, AC & more. Property owners can list their properties via the platform. It offers corporate hotel booking solutions for users. Their apps are available for Android & iOS platforms.

Online booking hotel accommodation booking platform

Role - Vertical Launch - Remote Operations

Scaling up a team of account managers to support partners and sustain existing business. Setting up scalable and robust processes for the vertical and instituting reporting machinery for day to day oversight.

Remote Operations Excellence - Driving tech charter to improve remote team span of operations, vis-vis, improving internal workflow efficiencies and feature releasing on partner facing applications.

Project Genesys: Role - Process excellence
Improving Sign to Live for international markets
- Identified Gaps in existing process and tech builds
- Delivered an all encompassing product roll out to plug gaps and scale up process

Project Squeaky Bird: Improving guest experience scores in US market
- Increased NPS by 15% by a highly cross functional multi faceted program

Wadi.com is an online marketplace that aims to be the online shopping portal with the broadest range of products available, for the people of Saudi Arabia (KSA). At Wadi, we connect consumers with the best vendors across GCC so that they can get the greatest deals. We believe online shopping can be just as personal and engaging as entering a retail store. We promise to provide hassle-free online shopping experience all the way from product selection to timely delivery.

We're a young company with a big heart, lots of courage, and access to some of the most influential institutional investors in the world. Our mission is to be the online store of choice for consumers in Middle East and North Africa within the next year.

We hire talented individuals that want to shape the future direction and growth of a fast moving online company. If you are a confident, smart and passionate individual who likes to work hard and enjoys being in a vibrant environment with extraordinary talents, you’ll fit in just right. Join us in building and growing Middle East’s biggest E-commerce company!

Role - Program Management - Rivigo Vyom Synergy, Business Development, Strategy, Process excellence - Customer Experience

Rivigo Freight - Own Inventory Synergy - Scaled up Revenue 3 folds by strategic implementations across People, Process and Tech.
- Lead a team of 8 people to drive core business functions (revenue growth and operation sustenance)
- Enhanced the existing set up by infusing tech based processes and BI backed dashboarding

Inside Sales - Set up the vertical with scalable Lead generation and qualification process. Responsible for driving up the campaign success parameters and increasing the sales funnel inflow by generating quality leads.

- Hunted more than 50 corporate accounts within a span of 2 months. Top closed wons include - Adidas, Eon Electric, Ace internationals and FDC india (over 500 Cr+).
- Bested the industry benchmarks for open, reply and qualification rate.
- Automated workflows in salesforce to accommodate the new process

Customer Experience - Responsible for steering all strategic initiatives aimed at improving customer experience and reducing contact ratio
1) Modeled and defined a unified communication engine to reduce contact ratio.
2) Automated workflows on Sales force to ensure seamless complaint resolution process.
3) Leading a team of 2 MIS executives to drive reporting in the vertical.

Elevation Capital

Warburg Pincus

Spring Canter Investment

KB Financial Group

KB Investment

HDFC Bank

Yes Bank

ICICI Bank

Kotak Mahindra Bank

IndigoEdge

Singapore Post

Reetmohinder Singh

Rajat K Dhawan

Ramesh Mangaleswaran

Rajat Gupta

Nakul Mandan

Kuldeep Jain

Thomas Netzer

Meenakshi Ramesh

Bessemer Venture Partners

Tiger Global Management

GGV Capital

Rivigo is an online platform offering heavy cargo trucking services. It networks truckers and shippers for the transportation of freight. It provides cold chain, partial truckload, full truckload, express, and 3PL shipments. It utilizes a driver relay model to provide relay trucking services. Users can book and track shipments online.

Online platform offering heavy cargo trucking services

Role: Startegic, Leader

Responsible for driving down complaint resolution metrics.
- Lead a team of 12 members.
- Reduced the average complaint resolution TAT by more than 20% by standardizing response and resolution scenarios.
- Reduced inbound contacts for customer grievance leading to reduction in customer support costs.

YES BANK

Global Fashion Group

Rocket Internet

British International Investment

HV Capital

TEV Ventures

Nova Founders Capital

Jabong is an online marketplace for multi-category fashion products. Its catalog includes apparel, footwear, accessories, etc catering to men, women, and kids. It also provides mobile apps for Android, IOS, and Windows platforms.

Role: Strategy and Consumer Insights

- Customer Behavior Analytics - Did a comprehensive analysis on identifying key determinants and the corresponding  threshold values, breach of which leads to high risk of customer escalation. Built an escalation model defining the levels of escalation and fixed the actionable for the horizontals.
- Eliminated redundant and low reward steps from the daily return processing operation in RPCs. Automated critical functions at the back end to meet scale of operation.
- Optimized outbound calling process by Movement substituting sub critical calling states with automated emails and SMS.

Role: Strategy and Customer Experience 

- Optimization of service charges, such as COD, and shipping charges with respect to revenue.
- Return rate reduction initiatives.
- Implementation of Customer risk grid
-  Custom operation supporting applications: Built a team of 2 developers to create application to support processes and automate manual tasks in warehouses and RPCs.

Role - Process Excellence and Strategy

- Responsible for improving vendors experience in returns leg. Increased vendor NPS by more than 30% over a span of 5 months reducing return TATs, Improving vendor grievances resolution SLAs and systematic process improvements leading to low instances of mismatch and damaged returns to vendor.
- Automation of vendor communication.
- Defining requirements for vendor Management System
- RPC expansion and enhancement - Increasing the capacity from ~200 shipments/day to ~1500 shipments /day while maintaining same service levels.
-Implementing Quality check process at RPC - Returns acknowledgement in ERP (Navision) associated features like Gate in-out, Re-dispatch, Put away as Fresh Inventory, and discard Dead Inventory etc. Introducing separate module in Navision to accommodate operation.

Hiring Product Managers for Cars24

Ishan Virdhi