About

Ismail Ahmed is a highly experienced Quality Engineering Manager with over 11 years of professional experience in software testing. He is currently working with ServiceNow and has been instrumental in developing templates, tools, metrics, and best practices to verify products to meet business and user requirements. Ismail is a certified SAFe® 4 Practitioner and Certified ScrumMaster®, making him a valuable asset to any team. Ismail's expertise includes developing testing strategies, plans, estimates, and schedules to support projects and product releases. He collaborates with project and development teams to ensure coordination of testing efforts and evaluates and/or implements tools needed for test automation. Ismail is also a thought leader in Quality Assurance practices, providing feedback at all phases of the product development life cycle. In addition to his technical skills, Ismail is an excellent communicator with strong people skills. He is a team-builder and an analytic/systematic thinker, making him an effective leader and manager. Ismail has rich experience in leading and managing multi-engineer projects and is adept at onboarding and mentoring new talent. He also manages the work of QA consultants and vendors. Ismail's previous experience includes working as a Staff Software QA Engineer and Senior Software Engineer at ServiceNow. He holds a Bachelor's degree in Computer Science from Kakatiya University and has also completed his schooling from Learners Land High School. Overall, Ismail has relevant experience of 13.53 years and is an expert in Senior Software Engineering, test, QA, SDET, and Software Engineering. His skills and experience make him a valuable addition to any team looking to improve their software testing processes and deliver high-quality products.