About

Jacqueline Williams is a Conversational UX Writer at Skit.ai with 1.94 years of relevant experience. She is an expert in crafting personalised and contextual voice-bot prompts and designing conversational flow to enhance end-user experience when interacting with AI personalities. Her aim as a Conversation Designer is to ensure that the bot flow is mapped so well that even with few user intent recognition errors the conversation proceeds smoothly and successfully. Jacqueline is currently handling multiple projects concurrently in the BFSI sector. Her content strategization skills are inclusive of creating Bot Persona and conversational UX to develop a Bot personality that matches the brand/company image. She is also responsible for handling sample dialogue, flowchart design, user testing, and hand-overs. She has optimised intents and assisted in A/B and QA testing to improve the conversation design of different post-live projects. Jacqueline collaborates with the tech, product, and sales teams to create an all-rounded product. Prior to her current role, Jacqueline worked as a Content Developer at Origin Multilingual & Language.Careers Group, where she developed recruitment content strategies for an international audience and worked with localization teams to ease the overseas communications between the employer and the employee. She also developed recruitment marketing campaigns and worked with web content management systems such as Drupal. She has also worked as a Content Moderator at Gyandhan. Jacqueline holds a Bachelor of Arts degree in English Honours from Christ University and a Master's degree in English from MAHE. Her tech stack includes AI, test, QA, designer, and web. With her expertise in conversational design and content strategy, Jacqueline is a valuable asset to any team looking to enhance their end-user experience.