About

Jaison Joy is an experienced ITSM/ITBM Specialist, ServiceNow Developer, and Apptio Consultant. With over 7 years of relevant experience, Jaison is an expert in enabling his clients' growth by providing standards and validated best practices to communicate cost, quality, and value of IT investments to their business partners. His expertise in effective governance, management, and optimization of IT spending helps drive innovation and aligns IT perspective to the client's business vision and strategy. Jaison is a Technical Implementation Consultant with a passion for technology. He is a ServiceNow Certified System Administrator, a Certified Scrum Master, and an ITIL practitioner. He specializes in implementing Technology Business Management and ITSM solutions for his clients and has a flair for garnering new skills, creating value for his organization and clients. Jaison has worked on various ServiceNow modules such as Service Portal, Demand Management, Governance Risk & Compliance, Vendor Risk Management, Customer Service Management, Project Portfolio Management, Change Management, CMDB, Incident Management, Reporting, Service Catalog (Request Fulfillment), and ITFM. He has also worked on Apptio modules such as Cost Transparency, Hybrid Business Management, Bill of IT, Vendor Insights, and Infra insights. Jaison is currently working as a TBM (Technology Business Management) Analyst at Woolworths Group. He has previously worked as a Technical Consultant at Apptio, where he helped organizations such as ANZ Bank and KPMG Australia set up a monthly TBM process to gain visibility into their monthly IT spending and variances. He has also worked for clients such as Brisbane City Council, Cenitex, Dept of Transport NSW, Woodside Energy, Dept of Education NSW, and Capitaland, where he helped stakeholders with IT spend reports, cost transparency, improved budget planning cycles, vendor, application, and cloud insights. Jaison holds an Engineer's Degree in Electronics and Communications Engineering from Mahatma Gandhi University. He also completed his high school education at St. Mary's Senior Secondary School, Delhi-96. Jaison's tech stack includes infra.