About

James Flather is an experienced Support Engineer currently working at Redpanda Data. With over 8 years of relevant experience, he has a proven track record of providing exceptional technical support to clients and customers. In his current role as a Developer Support Engineer at Redpanda Data, James is responsible for troubleshooting and resolving technical issues, providing guidance and support to clients, and ensuring smooth operations of the systems. He is highly skilled in debugging, analyzing logs, and identifying root causes of problems. Prior to joining Redpanda Data, James worked at Couchbase, where he held various positions including Principal Support Engineer and Lead Support Engineer. In these roles, he was responsible for managing a team of support engineers, providing technical guidance and mentorship, and ensuring customer satisfaction. James holds a degree from the University of Liverpool, where he gained a solid foundation in computer science. His education, combined with his extensive experience, has equipped him with a deep understanding of software development, database management, and technical support. In summary, James Flather is a highly skilled and experienced Support Engineer with a passion for providing excellent customer service. He has a proven track record of success in troubleshooting, problem-solving, and managing teams. With his technical expertise and strong communication skills, he is a valuable asset to any organization.