About

James Lao is an expert support engineer with over 12 years of experience in the field. He currently works at SAP in the same capacity, where he provides expert-level support to clients. Prior to his current role, he worked as a senior support engineer and support consultant at SAP, where he gained extensive experience in troubleshooting and resolving complex technical issues. James holds a Bachelor's degree in Computer Science from Shanghai Jiao Tong University, where he graduated in 2008. He also pursued a Master's degree in Business Administration from the University of California, Berkeley, Haas School of Business, which he completed in 2019. His education background has equipped him with a unique blend of technical and business skills, making him a valuable asset to any organization. In his current role at SAP, James is responsible for providing technical support to clients, ensuring that their issues are resolved in a timely and efficient manner. He has a deep understanding of SAP's products and services, which enables him to provide expert-level support to clients. He is also adept at troubleshooting and resolving complex technical issues, which has earned him a reputation as a reliable and effective support engineer. James is a highly motivated and results-driven individual, with a track record of delivering exceptional results. He is passionate about technology and enjoys keeping up-to-date with the latest developments in the industry. He is also a team player, with excellent communication and interpersonal skills, which enables him to work effectively with colleagues and clients alike. Overall, James Lao is a highly skilled and experienced support engineer, with a strong technical background and excellent communication skills. He is a valuable asset to any organization, and his expertise and experience make him an ideal candidate for any support engineering role.