About

Janaki Raman is a highly experienced Program Manager with over 19 years of experience in IT and management consulting. He is currently working as a Program Manager - Digital Transformation & Solutions at Tata Consultancy Services (TCS). With expertise in Siebel CRM, Salesforce CRM, business transformation, digital transformation, and IT strategy, Janaki has managed multiple implementations of new initiatives in CRM and driven them by innovating scalable digital solutions to complex business problems. Janaki is a certified PSMI and SAFe Agile Framework professional, with extensive experience in major agile transformation programs. He has rich experience in CRM and CRM Applications, Banking, Telecom, Public Sector, & Retail domains. His design thinking expertise has helped him convert brilliant business ideas into products while driving Service Excellence in development and operations using Automation. Janaki has extensive onsite client-facing experience, having worked for major banks and public sector organizations in the United States and the Middle East. He is passionate about his work and eager to connect with others to share knowledge. His favorite part is working with business unit leaders to understand their business objectives, and as they go through the collaborative approach/process, the ideas start to flow. As a Program Manager, Janaki is primarily responsible for providing creative solutions coupled with design thinking, cultivating an environment of ownership and leadership in the organization. He manages and plans multiple IT projects with diverse business stakeholders, budgets, and teams. He has achieved high profit margins, earned high award fees, and incentives, and is responsible for new proposals, schedules, budgets, and resource planning. Janaki has created dashboards utilizing well-known processes for program status reporting, budget reporting, and product launch readiness reporting. He has allocated resources utilizing matrix and tracked resource utilization on a regular basis. With extensive experience in Strategic Account Management, Customer Experience enrichment, Program, Leadership & Team Management, Janaki has sound knowledge of the Business Processes in an organization with good working experience of waterfall and agile methodologies. Janaki holds an MBA from National Higher Secondary School and St. Peters School of Management, with a specialization in Systems and Computer Science. He has worked as a CRM Lead Consultant at TCS and Siebel Team Lead at Corpus Software Private Limited. Janaki's tech stack includes Salesforce and Corpus, and he has 23.28 years of relevant experience.