About

Janani Jayaraman is a passionate Staff Product Manager at Freshworks CRM with over 13 years of relevant experience in the tech industry. She is driven by her passion for identifying real customer problems and finding solutions that can connect and resonate with the customer. She is also passionate about bridging the gap between the customer, product, and engineering, and ensuring quality and craftsmanship in all aspects of her work. Janani's current role at Freshworks involves overseeing Product Operations and Engineering Operations. Prior to this, she worked as a Product Owner at Synamedia, where she mentored and offered technical leadership to a team of 15 engineers to migrate seamlessly into the video processing and distribution business. She also took on the role of product owner and partnered with the technical architect to translate requirements into user stories for the team. Her previous experience also includes working as a Scrum Master and Software Engineer III at Cisco, where she facilitated Sprint Planning, Daily Stand-ups, Stakeholder Meetings, Software Demos, and Retrospectives for two scrum teams comprising of 6-7 members each. Janani holds a Bachelor of Technology (BTech) in Computer Science from Shanmugha Arts, Science, Technology, and Research Academy. Her technical skills include product management, senior software engineering, AWS, ECS, Terraform, testing, Elastic Search, DevOps, and more. Overall, Janani is a highly skilled and passionate individual who is dedicated to delivering quality products that meet the needs of customers. Her experience in product management, software engineering, and technical leadership make her a valuable asset to any team.