About

Jason Norman is a Senior Voice Engineer with over 20 years of experience in service delivery, pre-sales, and engineering. He has a solid technical background and a thorough history in the design, implementation, and ongoing support of telephony (VoIP and traditional PBX), Wi-Fi solutions, WAN & LAN design, ranging from the SMB to large corporations, to carriage service provider environments. Jason possesses a range of specialties including general ICT management, technical & service delivery, direct sales experience, pre-sales support, team management experience, solid experience in the telecommunications industry, telecommunications/carrier contract renewal negotiating, vendor and partner management, excellent knowledge and experience of Cisco UCM VoIP environments, Cisco routing and switching technologies, hotel and entire building communications solutions design, development and implementation, wireless network and hotspot solutions, Ruckus WiSE Level 1 Certification, Polycom Endpoint Sales & Technical Certification, and ITIL V3.0 Foundation. Currently, Jason is working as a Senior Voice Engineer at Australian IT Group, where he is responsible for providing technical support, managing vendor and partner relationships, and negotiating telecommunications/carrier contract renewals. Prior to this, he worked as a Senior Voice Engineer at Dealer IT (Australia) and as a Service Delivery Coordinator at AINS, where he was responsible for ongoing monitoring and reporting of service desk performance against SLA/OLA targets, ensuring customer satisfaction and growth of key clients, creating and managing change requests as required, regular reporting and presentation of client managed services reports, assisting the transitioning of projects to operational status, escalation point for service desk incidents and customers, document and update client engagement manuals, and arranging quotes and purchase orders. Jason's technical expertise and experience in telecommunications make him a valuable asset to any organization. He is a results-driven individual who is committed to delivering high-quality services to clients.