About

Jatin Behl is a highly skilled Developer with over 8 years of experience in the IT industry. Currently serving as a Technical Services Specialist at CMS IT Services, Jatin has a proven track record of delivering high-quality solutions to clients. Jatin has previously worked at Global Registry and Global Registry Services, where he held the positions of Technical Support Analyst and ServiceNow Developer. In these roles, he played a key role in supporting various application modules and providing assistance to users on application issues and managed services. He also analyzed functional business logic related queries, troubleshooted issues, and provided solutions, working closely with other departments like Dev, Implementation, and Project teams. Jatin's expertise lies in providing analytic support for all areas of IT Service Delivery with a focus on ITIL foundations. He has extensive experience in Service Level Management, Service Catalogue Management, Availability Management, Incident, Change, and Problem Management, Request fulfillment, Continual Service Improvement (CSI), and Service Asset and Configuration Management. Jatin has specialized skills in ServiceNow ITSM Tool Administration and Development, Process mapping and improvement, Project Operational Acceptance, Report creation, and trend analysis. He has a Bachelor of Technology degree in Electronics and Communications Engineering from Maharishi Dayanand University, Rohtak. Jatin is a highly motivated and dedicated professional who is always looking for new challenges to enhance his skills and knowledge. He is a team player who enjoys collaborating with others to achieve common goals. With his vast experience and expertise, Jatin is a valuable asset to any organization.