About

Jay Kotecha is a passionate learner with a strong technical background and over 4 years of relevant experience in the software industry. He is a Technical Consultant at LinkedIn, where he implements and troubleshoots customized integration solutions for clients in collaboration with internal sales partners and customer success managers. He has strong problem-solving skills and is able to prioritize, escalate, report, and track incidents to closure for issues and bugs within job wrapping and LinkedIn Talent Solutions integrations. He is also able to de-escalate customer situations with technical knowledge and impeccable customer service etiquette. Jay has a Master of Computer Applications (M.C.A.) from Christ University, Bangalore, and a Bachelor of Computer Application from Geetanjali College of Computer Science. He has experience working with a variety of technologies, including SQL, Python, Java, Android, C/C++, PHP, WordPress, AJAX, C#.NET, ASP.NET, Bootstrap, UI/UX, Photoshop, CorelDraw, SEO/SEM, HTML5, CSS3, JQuery, Django, MySQL, SQL, NoSQL, and Firebase. Prior to his current role at LinkedIn, Jay worked as a Business Solutions Analyst at Etech Global Services, where he was involved in gathering, clarifying, and documenting business requirements for multiple projects with varying scopes. He also worked as a Technical Account Manager at eClinicalWorks, where he led end-to-end activities of the database of US medical practices hosted on cloud, third-party vendor, and client IT. Jay is a skilled product manager, QA, and senior software engineer with experience in MSSQL and ASP.NET. He is passionate about driving improvements in support processes, systems, and technologies to increase productivity and business process excellence. He has excellent collaboration skills and is able to work with cross-functional stakeholder teams to keep them updated on support performance and process.