About

Jay is a highly efficient and professional Operations Manager with over three years of experience in business and field operations, including Operation Management, Order Management, Data Analysis, Key Account Management, Team Leading, Ground Intelligence, Grievances Handling, and Customer Experience, manpower, and supply-chain management. He is skilled in Analytical Skills, Technical Skills, Creativity Skills, Management, Customer Relationship Management (CRM), Executive Coaching, Corporate Communications, Digital Marketing, and Data Analysis with leadership qualities. Currently, Jay works as a Business Analyst at Zomato, where he is responsible for Campaign Management, Customer Relationship, Success Management, Business Planning & Analysis, Key Account Sales Planning and Forecasting, Up-selling and Cross-selling to the existing clients through ad sales, Relationship Management and Engagement with clients to ensure Campaign Renewal, Educating clients on new trends and technology to grow business, and Creating and Managing Management Reports and MIS dashboard. Before joining Zomato, Jay worked as an Assistant Manager at Grab, where he ensured timely deliveries of Jio Mart orders and controlled last-mile operation management. He improved the delivery process and attained a sustained level of delivery performance standard. He analyzed data reports identifying performance and improvement, initiated improvements to enhance quality standards, and managed 3PL partners while negotiating with Reliance jio team. Jay has also worked as a Logistics & Business Strategy Manager at Gateway Group of Companies, where he assisted top-management in developing operations strategy for effectively scaling the operations, designed processes, optimized operations, and effectively launched and implemented various operations strategies for the company. He was responsible for devising sourcing strategies, designing training modules, and developing employee retention strategies while directly/indirectly managing a team of 20-30 employees of the company. Jay holds a Master of Business Administration - MBA degree in Operations Management and Supervision from Bharati Vidyapeeth, a Bachelor of Engineering - BE degree in Information Technology from Gujarat Technological University, a Bachelor of Commerce - BCom degree in Accounting and Business/Management from Gujarat University, and a High School Diploma in Information Technology from Gujarat Technological University, Ahmedabad. With 2.86 years of relevant experience, Jay is a hard-working person who is always ready to grab new opportunities. He has excellent communication and interpersonal skills, which enable him to build strong relationships with clients and colleagues. Jay is a self-motivated individual with a passion for achieving goals and delivering results.