About

Jenna King is a highly experienced L2 Tech Escalations Engineer with over 9 years of relevant experience. Currently working at Capital One in the same position, Jenna has a proven track record of resolving complex technical issues and providing exceptional customer service. Jenna's career began as an Information Technology Help Desk professional at Capital One, where she honed her troubleshooting skills and developed a passion for solving technical issues. She then moved on to work as an SMB Technician at Convergent Technologies, where she gained valuable experience in managing and maintaining IT systems for small and medium-sized businesses. Jenna's education includes a Bachelor's degree in Computer Science from Virginia Commonwealth University, where she was an active member of the student community. She also holds a degree from ECPI College of Technology and a degree from ECPI University. In her current role at Capital One, Jenna is responsible for handling complex technical issues escalated from L1 support. She works closely with other teams to ensure timely resolution of issues and provides excellent customer service to clients. Jenna is highly skilled in troubleshooting, problem-solving, and communication, and is always willing to go the extra mile to ensure customer satisfaction. Overall, Jenna King is a highly skilled and experienced L2 Tech Escalations Engineer with a passion for solving complex technical issues. With her strong technical skills, excellent communication abilities, and dedication to customer satisfaction, Jenna is an asset to any organization.