About

Jero Manninen is a Technical Program Manager at Intercom with over 11 years of relevant experience. He has a Bachelor's degree in Business Information Systems from Jyväskylä University of Applied Sciences and a Minor in International Advertising from Hogeschool van Utrecht. He also has a Vocational degree in Business Information Technology from Jyväskylä Business College. Jero's current role at Intercom involves managing technical programs and projects, ensuring their successful delivery, and collaborating with cross-functional teams to drive product development. Prior to this, he worked at Intercom as an IT Experience Specialist, where he provided deskside and remote support for personal computers, laptops, servers, VDIs, and mobile devices. He also managed two different Windows 7 migration projects and a Bitlocker migration for the company laptops. Before joining Intercom, Jero worked as a Desktop Services Technician at First Data Corporation, where he provided deskside and remote support for personal computers, laptops, servers, VDIs, and mobile devices. He managed UK/IRE BlackBerries, Androids, and iOS devices through BlackBerry Enterprise Server and GOOD for Enterprise. He also supported operating systems and software such as Windows XP & 7, Windows Server 2003, Mac OS X, Office 2007/2010, Active Directory, Exchange 2003/2010, Symantec Backup Exec, BitLocker, McAfee SafeBoot, Norton AntiVirus & LANDesk. Jero's tech stack includes iOS and mobile technologies. He is a highly skilled technical program manager with a proven track record of delivering successful projects. His strong analytical skills, attention to detail, and ability to collaborate with cross-functional teams make him an asset to any organization.