About

Jess Yu is a Business Operations Program Manager with over 15 years of experience in Project Management, Business Operations, and Event Production. She is fluent in Chinese (Cantonese) and has expertise in Azure DevOps, Microsoft Power Automate, SharePoint, and other Microsoft Office applications. Currently, Jess is the 343 Business Operations Lead PM for all of 343 Industries' contracting needs, where she and her team build client relations with agencies to partner successfully with their studio by understanding their specific business needs while adhering to Microsoft Corporate compliance and policies. Jess specializes in streamlining and modernizing studio workflows with ADO and Power Automate. She gathers and analyzes data to identify areas of inefficiencies and tackles them one by one while measuring against her team's core KPIs. Jess has worked with an international team across 50+ markets and has extensive knowledge and experience in managing complex projects across multiple time zones. She produced and ran logistics for an organization-wide bi-annual training summit while creating an effective headcount management tracking system with the managers. In her past roles, Jess worked at Microsoft as a Business Operations Manager for MSN International and a Business Coordinator for TwC. She engineered the Trustworthy Computing Internal Awards Program from end to end, resulting in increased employee morale, and facilitated a 500+ organizational-wide migration in the Puget Sound allocation for TwC. Jess enriched the design and functional capabilities for organizational SharePoint to streamline the rhythm of the business and increased productivity in daily activities. She also decreased the budget spent on division-wide events by 20% by proactively tracking communications and vendor management and increased in-person participation by 10% by tracking customer feedback based on past events. Jess holds a Bachelor of Science in Business Administration, Management, and Operations from Western Governors University, a Bachelor of Arts in Graphic Design from The Art Institute, and completed General Studies from the University of Washington. Her relevant experience spans 14.21 years, and her tech stack includes product management, DevOps, Azure, research scientist, and search.