About

Jessica Labban is an experienced GDBS Service Delivery Lead GTME at Diageo with over 18 years of relevant experience in the field of IT. Her current role at Diageo involves leading and building a plan to support the program once the project team exits the Warranty phase, performing an evaluation across departments programs to determine Service Introduction requirements, and owning and supporting the user set up conversation with markets to ensure timely user data gathering, sign off, and set up in the relevant systems to support launch. Jessica has a proven track record of success in managing IT services and infrastructure for companies located in Lebanon and abroad. As a Senior Systems Engineer at foxminds solutions llc, she was responsible for providing professional IT services to customers and partners, managing IT infrastructure, and implementing and finalizing network infrastructure for insurance and other companies from scratch meeting corresponding deadlines. In her previous role as an IBM & Lenovo Channel Sales Manager - Distribution at Bluetech, Jessica was responsible for understanding IBM Software strategies, plans, and programs, leading in the development and execution of the business plan with IBM, and conducting and executing effective internal and external business planning workshops. Jessica holds an AS degree in Computer Science from San Diego Miramar College. She has a strong tech stack in infra and test and is well-versed in digitalizing the customer experience using advanced analytics to drive Omni-channel commercial execution. Jessica is also experienced in leading IS transformation and efficiency agenda to ensure employee satisfaction and technology update in a secure and compliant environment. With her extensive experience in IT services, infrastructure management, and business development, Jessica is a valuable asset to any organization. She is a proactive problem-solver and mentor who is always willing to provide guidance to the program teams on Service Delivery processes.