About

Jessie Smart is a seasoned Customer Operations Engineer with over 29 years of relevant experience in the field. Currently working with Cloudera, Jessie holds the position of Customer Operations Engineer, where she is responsible for ensuring the smooth functioning of customer operations. Jessie has a proven track record of delivering exceptional customer service and support, and her technical expertise has helped her to build long-lasting relationships with clients. Prior to joining Cloudera, Jessie worked with Computer Associates as a Senior Principal Support Engineer. During her tenure at Computer Associates, she was responsible for providing technical support to customers, troubleshooting complex issues, and managing critical incidents. Jessie's exceptional problem-solving skills and ability to work under pressure helped her to resolve issues quickly and efficiently. Before her stint with Computer Associates, Jessie worked with 3tera as a Director of Operations. In this role, she was responsible for managing the company's operations, ensuring the smooth functioning of the infrastructure, and providing technical support to customers. Jessie holds a degree from the University of Phoenix, where she graduated in 2002. During her time at the University of Phoenix, Jessie gained a deep understanding of the technical aspects of customer operations and developed her problem-solving skills. With her extensive experience and technical expertise, Jessie has become a valuable asset to any organization she works with. Her ability to build strong relationships with clients and her dedication to delivering exceptional customer service has helped her to establish a reputation as a reliable and trusted Customer Operations Engineer.