About

Jitendra Kumar is an experienced Senior Account Manager at Amazon with over 9 years of expertise in all business quality processes and competitive pricing operations. He is actively looking for career opportunities to utilize his skills in process design, improvement, and re-engineering. Jitendra's experience includes developing new programs to support the strategic direction of the organization, collaborating with business and category teams on creating guidelines for catalogue creation, and managing teams with a diverse array of talents and responsibilities. He is skilled in handling multi-cultural environments and is a single point of contact for all communications with management and stakeholders at Amazon.com. Jitendra is a trained and certified Lean Six Sigma Green Belt with Widget process improvement of 7 resources to 3 and increased productivity by 30%, scoring an A+ grade and acquiring knowledge. He has excellent knowledge of Microsoft Excel, Word, and PowerPoint, SQL, and is conversant in English and Hindi languages. In his current role at Amazon, Jitendra conducts deep dive analysis on issues affecting seller business performance and provides the voice of the seller as an input into product development and process improvement. He identifies key business opportunities for sellers and manages towards a growth plan. Jitendra analyzes business trends, diagnoses the root cause of performance, and creates actionable plans for operational improvements. He partners with teams including category managers, vendor managers, business finance merchant technology, and global account management teams to align programs and initiatives to drive growth in the existing seller base. Jitendra's past experience includes working as a Program Manager II and Program Manager - Catalog Quality at Amazon, where he devised and established catalogue quality procedures, standards, and specifications. He reviewed customer and seller requirements and made sure they were met, wrote strong, well-structured, and detail-oriented business proposals, and worked with vendor managers and category teams to establish quality requirements from external sellers. Jitendra also reviewed existing catalogue style guides and made suggestions for changes and improvements and how to implement them. He executed specific people programs on coaching and development and team engagement and trained and managed a team of quality audit associates. Jitendra holds an MBA in Marketing from PTU and a PGPBM in Retail from the International Institute of Business Studies. He has relevant experience of 12.77 years and has expertise in SQL, mobile, search, and web technologies.