About

Joan Moore is a goal-oriented Director and Program Manager with over 20 years of experience in delivering complex, high-value programs. She is a passionate IT consultant, program manager, and engagement manager who specializes in software, hardware, and technology integration, continuous improvement initiatives, operational analysis, project lifecycle management, and revenue optimization. With a deep background in consulting, management, business development, sales, process improvement, quality, leadership, and teambuilding, Joan brings a resourceful, creative, and collaborative approach to managing enterprise-level technology and operations programs. She leverages her depth of technical knowledge and leadership experience to identify, develop, and integrate solutions that drive operations, support organizational strategies, and meet customer requirements. Joan is experienced at building strong rapport with customers, account growth, and facilitating a seamless transition from sale to execution to managed services. She has spent much of her career leading teams in the execution of large-scale, multi-phased projects at the enterprise level. She has worked with corporate customers to streamline their operations, launch new technologies, and capture millions in savings. Additionally, she has created sales pipelines exceeding $50M. Joan is currently working as a Program Manager at PolSource, a global Salesforce Platinum Partner. She leads project teams from pre-sales through the entire SDLC, specifically managing day-to-day activities to ensure the project team performs at the highest level. She is responsible for customer management, project scope and estimating, oversight of project delivery team, financial accountability, and coaching and mentoring customer and project team members. She helps transform enterprise via Salesforce.com CRM implementation. Joan has a current PMP certification, Scrum Fundamentals Certified, as well as a Six Sigma Green Belt certification. She holds a Master of Business Administration (MBA) degree in Business, Management, Marketing, and Related Support Services from Northern Illinois University, and a Bachelor of Science (BS) degree in Electrical Engineering from the same university. She also attended Loras College for Pre-Engineering. Joan's areas of expertise include relationship management, lifecycle management, risk assessment/mitigation, team leadership, adoption management, sales/account management, financial analysis, budget forecasting, revenue/margin maximization, business re-engineering, proposal process/preparation, strategy development/planning, contract negotiation, resource management, and process improvement. She is proficient in Salesforce, CI/CD, integration, Azure, software engineering, infra, and senior software engineering. With 24.28 years of relevant experience, Joan is