About

Jonathan Aviles is a highly experienced Teams Support Engineer currently working at Microsoft. With over 12 years of relevant experience, he has a proven track record of providing exceptional technical support and troubleshooting services to clients. In his current role at Microsoft, Jonathan is responsible for providing technical support for Microsoft Teams, a collaboration platform that enables users to chat, call, and meet in one place. He works closely with clients to resolve complex technical issues and provide guidance on best practices for using the platform. Prior to his current role, Jonathan held several positions at Microsoft, including Cloud Technical Expert and Services Advisor Role Mentor. In these roles, he gained valuable experience in cloud computing and provided mentorship to junior team members. Jonathan holds a Bachelor's degree from LaGuardia Community College and a Master's degree from CUNY New York City College of Technology. He is highly skilled in troubleshooting, problem-solving, and customer service. Overall, Jonathan is a dedicated and highly skilled Teams Support Engineer with a passion for providing exceptional technical support to clients. He is an asset to any team and is committed to delivering results that exceed expectations.