About

Kalaiyarasan S is a Technical Application Specialist at Epicor with expertise in providing excellent support. He has extensive proficiency in IIS, ServiceNow-SNOW, McAfee Encryption, Azure Active Directory, Microsoft Exchange server, BigFix Server Patch Management, Microsoft Office 365, Microsoft Teams, and Cisco Jabber. Kalaiyarasan is comfortable in Microsoft Windows environments and has experience with Microsoft Office products. With almost 5 years of experience, Kalaiyarasan is experienced in Incident Management, Problem Management, Infrastructure Support, Configuration and Release Management. He is responsible for monitoring the threats under Information Security Policies and CVE (Common Vulnerabilities and Exposures). Currently working at Epicor, a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and service industries, Kalaiyarasan is responsible for Microsoft Eclipse Distribution and Web Integration. He investigates application support cases received from Eclipse customers and fully documents and understands the issue being reported and gathers the necessary information to resolve the issue. He manages and follows up on assigned support cases and creates a remarkable experience for customers. Kalaiyarasan is also responsible for IGate Server, Email Client (IMail), Imaging Server, Forms, and Printing related issues and resolving them in a timely manner. Prior to his current role, Kalaiyarasan worked at L&T as an EUC Engineer. He provided support for the End Users and was responsible for IT Infrastructure. He supported LANs, WANs, network segments, and the internet. He ensured the design of the system allowed all components to work properly together, made recommendations for future upgrades, maintained network and system security, and troubleshooted problems reported by users, analyzed, and isolated issues. Kalaiyarasan also worked as a Junior Business Analyst at Genisys Group. He had a firm knowledge of IT products (Hardware, Software & Cloud Services) and analyzed trends in client data, made observations regarding unusual business patterns, investigated the root cause of issues, reviewed and resolved exceptions with client service teams. He retrieved data from the database and performed enrichments, cleansing, and updating. Kalaiyarasan holds a Bachelor's Degree (Anna University) in Electronics and Communications Engineering and completed his HSC from Reliance Matric Hr Sec School. He has a tech stack that includes infra, Integration, Web, Azure, and Research Scientist.