About

Kapil Kumar Sharma is an experienced Asst Manager and Systems Engineer at Navisite Inc. with over 10 years of experience in Operations Management, IT Service Delivery, Business Continuity, Customer Relationship Management, Server Administration, and Team Management. He is adept in diverse Data center environments based on Heterogeneous verticals including various flavors of Windows Operating System, VMware, Backup Technologies, Disaster Recovery Planning. Kapil is currently working as a Manager, Build and Implementations at Navisite India, where he is responsible for resource management, process compliance, knowledge management, training, and providing technical support and guidance to L2/L3 engineers regarding all Windows Operating System, Backup, OS Security and Vulnerability Management, and VMware Issues. He also collaborates with different departments like NOC, DBA, and Messaging to improve coordination and minimize issues such as misroutes, ticket ownership, and changes involving different specialties. Kapil has previously worked as an SME at Convergys India, where he was responsible for troubleshooting various issues with Small Business Server, Microsoft Exchange, and ISA, setup, performance, networking, active directory, DNS, DHCP, and installations. He has also worked as an IT Executive (Systems) at Luxor Writing Instruments (P) Ltd., where he handled Network/System Administration & Maintenance, E-Mail & Web Administration, and Software Training. Kapil has a 3 Years Diploma (GNIIT) in Software from NIIT, New Delhi, and an Advance Diploma in Computer Hardware and Networking from Jetking Delhi. He is trained directly by Microsoft specializing in Microsoft Small Business Server, Exchange, IIS, ISA, and is trained in ITIL V3. He also holds VMware 4.1 and MCP (Microsoft Certified Professional) certifications. Kapil has a Bachelor of Commerce (B.Com.) degree from Delhi University and completed his 12+ from Kendriya Vidyalaya in Accounting and Business/Management. He has a relevant experience of 20.46 years and is skilled in infra, Senior Software Engineer, and Web technologies.