About

Karan R. is a highly experienced Techno-functional professional with a strong focus on transforming customer experience. He is currently working as a Senior Program Manager with Haptik.ai (Jio Platforms) where he has successfully delivered digital transformation initiatives for clients in customer services and finance operations offerings. With over 10 years of relevant experience, Karan is a skilled Senior Program Manager with expertise in Agile and SDLC methodologies. He has an impeccable track record of well-honed communication skills and is adept at cultivating relationships with stakeholders and motivating colleagues to implement complex solutions to deliver objectives effectively. Karan is also skilled in digital strategy, conversational AI, digital transformation, machine learning, and customer services. He has conceptualized creating new use cases through wireframes and developed proposals for new projects. Karan has an MBA from JBIMS and a Business Analytics course from IIT Bombay - Shailesh J. Mehta School of Management. He is also a certified CSM and CSPO professional. Prior to Haptik.ai, Karan has worked with Accenture as an Analytics Advisory Associate Manager and with HCL as a Senior Management Trainee. Karan has completed his education from prestigious institutes such as IIT Bombay and JBIMS. He holds a Certificate in Business Analytics from IIT Bombay, an MBA from JBIMS, and a Bachelor of Engineering in Information Technology from Fr Conceicao Rodrigues Institute. Karan's tech stack includes AI and ML. With his extensive experience and expertise, Karan is a strong management professional who can deliver transformational initiatives and drive business growth.