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karl knox
technology process engineer
About
Karl Knox is a highly experienced technology process engineer with over 29 years of experience in the industry. Currently, he works as a Technology Process Engineer at Capital One, where he is responsible for designing and implementing technology processes that improve efficiency and productivity. Prior to his current role, Karl has held several positions at Capital One, including Agile Coach and Agile Scrum Master for Windows Server Support Team. In these roles, he was responsible for leading teams to adopt agile methodologies and implementing agile processes to improve team efficiency and effectiveness. Karl's education history includes a degree from the United States Naval Academy, where he received a top-notch education in technical and leadership skills. He also attended Tivy High School, where he laid the foundation for his future academic and professional success. Throughout his career, Karl has demonstrated a keen ability to leverage technology to drive business success. He is an expert in process design and implementation, and his experience in agile methodologies has helped him to lead teams to achieve high levels of success. He is also highly skilled in project management, team leadership, and stakeholder management. Karl is a highly motivated and results-driven individual who is always looking for ways to improve processes and drive business success. He is an excellent communicator and collaborator, and his ability to work effectively with cross-functional teams has been a key driver of his success.
Education Overview
• united states naval academy
Companies Overview
• capital one
• dell
• ics lexacom
• us navy
Experience Overview
31 Years
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Experience
agile scrum master for windows server support team
capital one | mclean, virginia, united states
2012 - 2014
network convergence and process engineer cisco voip phone system
dell | round rock, texas, united states
2009 - 2012
network engineer wireless infrastructure and equipment
dell | round rock, texas, united states
2005 - 2009
Skills
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agile methodologies
asset management
business process improvement
business process mapping
cisco call manager
cisco routers
cisco unity
control charts
ctq
cwna
cwsp
dmaic
failure mode and effects analysis
histograms
hypothesis testing
intermec
it operations
kanban
measurement system analysis
minitab
network engineering
networking
pareto analysis
postgresql
process improvement
process management
program management
raci
router configuration
scrum
Scrum
sipoc
six sigma
software installation
switch configuration
tableau
troubleshooting
uccx script editing
value added analysis
value stream mapping
versionone
voip
Windows
Windows Server
wireless networking
wireless security
wireless voice
Contact Details
Email (Verified)
karXXXXXXXXXXXXXXXomMobile Number
+18XXXXXXX79Education
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