About

Karthik Elangovan is a seasoned Product Manager with over 9 years of relevant experience in the technology industry. Currently, he holds the position of Product Manager at Freshworks, where he is responsible for managing the product development life cycle and driving innovation. Prior to his current role, Karthik worked as an Operations Manager at Amazon, where he led a team of 300 CSAs, 3 Group Managers, and 14 Team Managers handling cross-functional OU (IN & NA). He was responsible for both quality and productivity deliverables on a daily basis and was involved in strategic decision-making to improve customer experience, revenue, and associate experience. He was also the site POC for the Engagement, Reward & Recognition Committee and Peak Captain of Sept-Oct IN ART, where he delivered on the goals of 850 CSAs and 10 skills for 2 weeks. Karthik has also worked as a Software Engineer at Cognizant, where he revamped a project worth USD 2 million using Share Point 2013 for a world's leading bank. He created a system to handle 2,50,000 records in the library and integrated social features using Yammer as a platform. He also saved INR 14 lakhs/year by reducing 800 man-hours/year by creating a tool to handle the end-to-end process. Karthik holds a Master of Business Administration degree from the Indian Institute of Management, Calcutta, where he studied Business Administration and Management, General. He is well-versed in various technologies, including product management, search, and software engineering. Overall, Karthik is a highly motivated and results-driven professional with a proven track record of delivering successful products and driving business growth. He is a strategic thinker with excellent communication and leadership skills, making him a valuable asset to any organization.