About

Kartik Behera is an Applications & Arch Analyst at Unisys India with almost a decade of experience in .NET Technologies. He has expertise in Web, TDD, SOA, Machine Learning (AI), MS Azure, Azure DevOps, Microsoft DevOps Engineer, MS BOT Framework 4+, Azure Cognitive Services, LUIS, QnA Maker, SQL Server, .NET Core 3.1, WebAPI, Asp.net core MVC, Angular 9+, Material UI, UI/UX, Bootstrap, and Full Stack Development. Currently, at Unisys, he is working on Iris, a chatbot that helps resolve common IT issues and answers frequently asked questions without having to contact the Virtual Service Desk (VSD). The chatbot has been built using Azure Bot Framework with Cognitive Services (Language Understanding Intelligent Service - LUIS), and has a layer of custom developed Unisys IT BOT Framework on top of this to provide additional functionalities. Iris can assist with self-service and process automation, reducing service desk ticket volume. Iris is now supporting Brexit in addition to Travel, Security, Zoom, Outlook, Legal, HR, Sales, Finance, Webpay, Service Now, and IT inquiries. Prior to Unisys, Kartik worked as a Senior Software Engineer at Tech Mahindra, where he developed TiBOT/ChatBot using UCMA 5.0 SDK from Microsoft. TiBOT uses the UCMA message handling feature to understand the user's intent and utterances. REST APIs are called to handle given requests. TiBOT stands for TIM intelligence BOT where intelligence stands for "the ability to learn and comprehend." In the coming version, TiBOT will be running on more powerful Advanced Natural Language Processing Machine Learning and will help associates to raise service requests over The HUB (BMC Remedy), solve their issues, and help to automate various tasks. Kartik also worked as a Software Engineer at CGI, where he developed TEMPO, an Environment regulatory system used by the Environment Protection Agency (EPA), which is a government organization. EPA uses this system to regulate the rules of Environmental Protection and monitor the exploitation or damage to the environment. Kartik has a BCA degree in Computer Science from Berhampur University and attended G.P High School Debabhumi. He has over 10.52 years of relevant experience and is proficient in Azure, SQL, DevOps, UI, ML, AI, Software Engineering, dotNET