About

Kartik Garg is an experienced Customer Success Operations professional currently working as a Customer Success Operations Associate at leanix. He holds an MBA from EBS Universität, Germany and a Global Management Program from SPJIMR, Mumbai, India. With almost 5 years of relevant experience, Kartik has developed inter-operable Healthcare IT solutions and is certified in HL7 & FHIR standards. He is also certified in Google Analytics & Google Adwords and has excellent skills in Database management using SQL Server & creating interfaces using Orion Rhapsody. Kartik's expertise lies in leading a team from collecting initial requirements to delivering the final product & solution. He has worked on different consulting projects and managed operations in Gainsight and Salesforce. In his past role as a Senior Software Engineer at Philips, he led projects, gathered product requirements & managed day-to-day operations for biannual product release in Healthcare IT. He streamlined & optimized support ticket handling processes, prepared project reports, collected & analyzed data and presented results to management. He also aligned development & testing teams for bug resolutions & deliverables along with documentation in a 2-week sprint. Kartik's education includes a Master of Business Administration (MBA) from EBS Universität für Wirtschaft und Recht, a Global Management Programme from SPJIMR SP Jain Institute of Management & Research, and a Bachelor of Technology (B.Tech.) in Electronics and Communication Engineering from National Institute of Technology Kurukshetra. His tech stack includes SQL, product manager, Salesforce, Software Engineer, and test. Kartik is a highly efficient and skilled Customer Success Operations professional with a proven track record of delivering successful projects. He is an excellent team leader, an expert in product management & development, and has a strong understanding of Healthcare IT solutions.