About

Kaushik Srivastav is a highly experienced Call Center Support Engineer currently working at Pacific IT Solutions. With over 16 years of relevant experience, Kaushik has honed his skills in installation, integration, management, and support for hardware-based dialer systems, CTI support installation and integration, database management, SQL server, Windows server, domain controller, ADC, firewall, router integration with voice, backup server management, and telephonic support for dialer systems. Prior to his current role, Kaushik was the Owner of Rudra Computer Shoppee, where he provided computer hardware, software, networking, and call center solutions. He also previously worked as a Call Center Support Engineer at Cube Software Pvt Ltd, where he gained extensive experience in hardware-based dialer systems, CTI support installation and integration, database management, SQL server, Windows server, domain controller, ADC, firewall, router integration with voice, backup server management, and telephonic support for dialer systems. Kaushik holds a Master's degree in Commerce from the University of Lucknow, as well as an A level qualification in A level from Uptec and a Computer Hardware and Networking Diploma from Scan Hard Systems. He is highly skilled in integration and SQL and is always looking to help others without any expectation.