About

Keerthika Dharanipathy is an experienced IT and Network Support Analyst with a strong background in information technology and services. She is currently working as an Information Technology Support Analyst at ehealth nsw, where she provides technical support and troubleshooting assistance to end-users. With a Master's degree in Computer Networking from Charles Sturt University, Melbourne, Keerthika has developed a deep understanding of network protocols, network security, and network administration. Keerthika's expertise in ITIL and Python & SQL development makes her a valuable asset to any organization. She has a demonstrated history of working in the information technology and services industry, having previously worked as a PTV Help Desk Analyst at Probe Group and an Online Team Member at Coles. At Coles, Keerthika assisted in supporting other teams in understanding digital and ecommerce customers, automated reporting and audience creation processes, and partnered with business stakeholders and program managers to ensure recommendations were implemented optimally. Keerthika's technical skills include SQL and Python, and she is always keen to learn and develop herself as a Network Support Engineer. Her strong administrative skills and attention to detail make her an excellent problem-solver, and she is always willing to go the extra mile to ensure customer satisfaction. Keerthika's education history includes a Master's degree in Information Technology (Computer Networking) from Charles Sturt University, a Master's degree in Telecommunications Engineering from La Trobe University, and a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Rajiv Gandhi College of Engineering. With 1.94 years of relevant experience, Keerthika is a highly skilled and motivated IT professional who is always looking for new challenges and opportunities to grow her skillset.