About

Kendra Clay is a Technical Program Manager at Qualtrics with a strong automation skill set and a passion for improving customer experience. With almost a decade of relevant experience, Kendra has a proven track record of driving improvements via quality metrics, quality ownership for projects throughout the SDLC, and coordinating with cross-functional teams. Kendra's technical skills include Tableau, SQL, Jira + Google Sheets integration, Java, C++, Javascript, and more. As a Technical Program Manager at Qualtrics, Kendra owns several initiatives, including the CX organization brand health program, quality without QE, key account reporting and monitoring, weekly ops review, and providing weekly and monthly reports to stakeholders. Her efforts have led to significant improvements in customer satisfaction, accountability, and on-time delivery. Prior to her current role, Kendra served as a Software Test Engineer II at Qualtrics, where she was responsible for the full ownership of testing processes for multiple client solutions through the SDLC. She also contributed to the development of a backend automation REST API test framework using Java for feature and regression testing at Agilysys, Inc. Kendra has also worked as a Software Development Engineer in Test at Microsoft, where she owned testing of a software-developed radio solution for the Windows Automotive program and created a customizable IoT gateway solution for management of smart devices running on Raspberry Pi. Kendra holds a Master of Science degree in Computer Science from the University of Oklahoma and a Bachelor of Science degree in Mathematics from the same institution. Her education and experience have equipped her with a diverse tech stack that includes SDET, Javascript, Selenium, Java, SQL, Search, Software Engineer, AngularJS, Integration, Backend, qa, CI/CD, Docker, MySQL, Jenkins, and more. In addition to her current role at Qualtrics, Kendra has also worked as a Software Test Engineer II and SDET at the company, where she contributed to writing UI test automation using frameworks based on JavaScript, AngularJS, and Selenium Webdriver. Kendra has also worked as an SDET at Agilysys, where she contributed to the development of a backend automation test framework using Java to test REST APIs and created UI automation using the Selenium framework. Kendra Clay's relevant experience, technical skills, and passion for improving the customer experience make her a valuable asset to any organization.