About

Keri Hannon is a Jira Support Engineer with over 16 years of experience in the software engineering industry. She is currently working at Atlassian, one of the leading software companies in the world. In her current role, Keri provides technical support to clients using Jira, a popular project management tool used by organizations worldwide. Before joining Atlassian, Keri worked as an Assistant Language Teacher at the Japan Exchange and Teaching Program (JET) and as a Software Engineer at MGT. She has gained valuable experience in different areas of software engineering, which has helped her develop a deep understanding of the industry. Keri holds a Bachelor's degree in Computer Science from the University of Dundee and a Master's degree in Information Technology from the University of St. Andrews. Her educational background has equipped her with the necessary skills and knowledge to excel in her career. Keri is proficient in various technologies and tools related to software engineering. Her tech stack includes software engineering, Jira, and other project management tools. She is always eager to learn new technologies and stay up-to-date with the latest trends in the industry. Keri is a highly skilled professional who is passionate about delivering exceptional customer service. She has excellent communication skills and is able to build strong relationships with clients. Her ability to troubleshoot and solve complex issues has earned her a reputation as a reliable and trustworthy support engineer. Overall, Keri Hannon is a dedicated and experienced Jira Support Engineer with a proven track record of delivering high-quality technical support to clients. Her extensive experience, educational background, and technical skills make her a valuable asset to any organization.