About

Ketan Aggarwal is an accomplished Product Technology Lead at PTC with over 6 years of experience in the computer software industry. He has expertise in PHP, C++, SQL, Drupal, Flex PLM, Linux, Core Java, and HTML. Ketan holds a Bachelor’s Degree in Information Technology from Bhagwan Parshuram Institute Of Technology. Currently, Ketan is responsible for application support (L3), installation and configuration of platform components, leading L2 team and DevOps support, hiring and training new resources in DevOps and L2 support, providing on-call support (24*7), analyzing issues, providing quick workarounds, and resolving incidents while maintaining 100% SLA at PTC. He is also proactively debugging the RCA and creating SOPs for repetitive issues. In his previous role as an Application Software Engineer at Moglix, Ketan handled application support (L3), installation and configuration of platform components, leading L2 team and DevOps support, hiring and training new resources in DevOps and L2 support, providing on-call support (24*7), analyzing issues, providing quick workarounds, and resolving incidents while maintaining 100% SLA. Ketan has also worked as a Cloud Services Technical Consultant at PTC, where he provided continuous product support, handled multiple projects, refreshed and re-hosted production and non-production servers, installed and configured platform components based on application and solution requirements, and resolved cases, enterprise down incidents, and failed integrations related to PLM/CAD/IOT/ALM. Ketan's technical expertise includes DevOps, SQL, infra, Java, PHP, Software Engineer, AWS, Salesforce, and Integration. He is a strong engineering professional with a demonstrated history of working in the computer software industry.