About

Kiran Cherian is a Senior Product Manager at H&R Block with over 7 years of experience in building digital products for Financial Services and Airline Cargo domains. He has led engineering and product teams through 3 major initiatives, including executing the product vision and strategy to enhance the Tax Preparation experience for CPAs/EAs filing individual tax returns at H&R Block offices, leading the product discovery process for a solution to manage cargo at Airport Ramp-side, and building a Cargo booking app with capabilities such as office locator, flight search, etc. in iOS and Android platforms for Airlines. Kiran's skills include User Research, User Persona creation, Requirement Elicitation and Documentation, Solution Definition, Wireframe Creation, Product Roadmap, Stakeholder Management, Product Design, Cross-functional team collaboration, and more. He has also worked on multiple side projects such as Tax Scenario Recommendation Engine, Customer Support Platform using Twilio API Tool kit, Document and email management application using Microsoft services such as Azure Cloud, Cognitive Search, Blob, and SQL DB. In his previous roles, Kiran served as a Lead Business Analyst at H&R Block, where he led multiple agile dev teams to deliver a seamless experience for Tax Professionals to file taxes for walk-in customers. He also conceptualized and designed the customer support features using Twilio communication APIs to provide enhanced customer experience. Additionally, he worked as an Implementation Consultant at IBS Software, where he was a member of the Business Consulting team to implement an End-to-End Cargo management system for American Airlines and successfully managed the launch of the IBS Warehouse and Cargo Management System for Asiana Airlines at their New York facility. Kiran holds a Master of Business Administration (MBA) degree in Management Information Systems, General from T A Pai Management Institute, Manipal, and a Bachelor of Technology (BTech) degree in Electronics and Communications Engineering from Amrita University. He is proficient in various technologies such as product manager, SQL, Search, product designer, Android, Research Scientist, iOS, Azure, Senior Software Engineer, and more. With 11.02 years of relevant experience, Kiran is a seasoned professional in the product management domain.