About

Kirti Gupta is an experienced Support Engineer at Ericsson with 11.44 years of relevant experience in the telecommunications industry. She is currently working as a Software Support Specialist at amdocs, where she provides technical support to clients and resolves their issues related to software applications. Kirti has previously worked at Ericsson as a Support Engineer and Engineer, where she provided 1st level support on Ericsson Packet core solution (2G, 3G & LTE) to various operators. In this role, she was responsible for providing resolutions for various customer problems by referring to 3GPP spec in case required. She also performed GPRS troubleshooting, configuration related to packet Core network nodes: SGSN, GGSN, SASN, and SAPC. Kirti is skilled in taking and analyzing traces for interfaces (Gb, Gr, Iu, Gn, Gi, Gy, Gx, Ge, Gs, S1, S5, S8, S10, S11, SGi) and actively handled cases & emergency for problem resolution & reducing service and revenue outage. She also generated RCA reports for customers after problem identification and resolution and performed software upgrades and updates of SGSN, GGSN, SASN, and SAPC of Ericsson. Kirti holds a Bachelor of Technology (B.Tech.) degree in Electrical, Electronics and Communications Engineering from ggsipu. She has been recognized for her excellent problem-solving skills, attention to detail, and ability to work under pressure. Kirti is a dedicated professional who is passionate about delivering high-quality solutions to clients.