About

Kirubhanandan Rajagopal is a highly experienced Managing Director and Co-Founder at The Cumin Club. He has over 10 years of relevant experience in policy and process design for safety and critical incidents reported on Uber platform, customer support team setup, and developing anomaly detection product to proactively identify and mitigate high risk incidents happening on Uber platform. Kirubhanandan has also worked as a Senior Manager - Trust & Safety at Uber India Support Private Limited, where he revamped safety UX flow to reduce false inflows by 87%, resulting in cost savings of ~$5.4M per year. He has also worked as a Program Manager II - Capacity Planning at Amazon, where he standardized workflow management for 60+ customer support sites for Amazon, resulting in ~$2.4M cost savings per year. He launched command centre operations for Japan and China business units and formulated & implemented business continuity plan for Amazon’s NorthAm customer support network. Kirubhanandan holds a Post Graduate Diploma in Management (PGDM) in Manufacturing and Operations Management from SPJIMR and a Bachelor of Engineering (BE) in Electrical and Electronics Engineering from Anna University. As a Managing Director and Co-Founder at The Cumin Club, Kirubhanandan is responsible for leading the company's overall growth and strategic direction. His experience in policy and process design, customer support team setup, and anomaly detection product development make him an invaluable asset to the company. Kirubhanandan's expertise in workflow management, business continuity planning, and cost savings initiatives will be essential in driving The Cumin Club's success.