About

Komal Khichi is a seasoned Product Manager with over 9 years of experience in the digital payments and fintech industry. Currently working at Paytm as a Product Manager for Data Products, she is responsible for executing the overall payments product roadmap impacting offline, online, and EDC businesses. She also implements payments and payout products that help merchants receive payouts through reconciliation and accounting. Komal's expertise lies in identifying, conceptualizing, and improving existing tech products with the goal of improving the experience and engagement of customers and merchants. She collaborates with the Central Growth team to help them target and track campaigns made through Clevertap. Additionally, she understands the requirements for new real-time events and batch-based user properties and translates the product needs to data engineers. Komal is proficient in creating use cases, flow charts, PRDs for business requirements, user requirements, functional and non-functional requirements, and system requirements. She has a strong ability to translate product needs to technology stakeholders and understands technology. She has also worked closely with businesses to identify, analyze, and interpret trends or patterns in complex data sets using advanced statistical techniques like segmentation, regression, data mining, and profiling using SAS. In her previous role at Encore Capital Group, Komal used advanced statistical techniques like regression and clustering to identify actionable insights for improving profitability for debt collections. She also created pricing strategies using predictive modeling for unsecured retail portfolios from scratch. She has partnered with on-shore business partners for providing analytical and data model solutions and provided ad-hoc analytics and information to stakeholders to help address their business questions in a timely and efficient manner. Komal holds a Bachelor of Engineering degree in Computer Science from BIT, and she is well-versed in preparing project reports, dashboards, visualizations, and presentations using Tableau, Power BI, and Looker. She has followed industry's best practices, adhered and implemented processes, which enhanced the quality of technical delivery. Komal's tech stack includes product management.