About

Koushik Jain is a highly skilled Principal Solutions Consultant at Zendesk India, with over 6 years of relevant experience in the field. He is responsible for acquiring new customers and growing existing ones, while also mentoring other Solution Consultants in the team. Koushik is extremely customer-centric and is passionate about improving the customer experience and making life better for customers. He actively works with Marketing to increase brand presence in India. Koushik's expertise in solution consulting is evident from his past experiences. He was hired as the Second SC for the country at Zendesk and worked across Commercial and Enterprise Customers across India. He grew the business in the country by more than 5x times and worked with reps to build a region by doing account planning, solution presentation, POC, cross-selling, and business development. Koushik also actively worked on lead generation and sometimes even closed deals without sales. He is grateful to Zendesk for giving him an opportunity to go beyond his role and grow five folds in his career. Koushik's passion for making customers successful and growing business across the India region is evident from his experience as the Lead Solution Engineer at Slack. He was the first Solutions Lead hired in the country and built a strong team that inspired and helped customers. He is super excited about Slack and how it can make lives better for students, employees, entrepreneurs, and customers. Koushik is a highly educated professional with a Master of Business Administration (M.B.A.) degree in Finance from Christ University and Dayananda Sagar University. He also holds a CBSE - Grade 10 degree from Little Rock Indian School. Koushik is a great addition to any team that values customer satisfaction and growth. He is always willing to connect with and work with others to improve the customer experience and make life better for customers.