About

Kumar Shaktik is an Assistant Manager in Payment Solutions at Instamojo Technologies Ltd. with over 6 years of experience in big-picture planning and systematic assessment of product standards. He is an expert in the payment industry and implements lasting quality-control measures prioritizing customer satisfaction, retention, and long-term brand reputation. Kumar has in-depth knowledge of the online payments industry with 5 years of experience in the banking/payment sector. He is experienced in leading teams and managerial competencies, achieving excellence in client satisfaction, productivity, and profitability. Kumar has successfully bridged the gap between the needs of the customers/personnel with the company. He is a project documentation expert adept at formulating product and process knowledge bases. Currently, he is working as a Quality Assurance Lead at Instamojo. Prior to this, he has worked as a Customer Relations Manager at Supertext and as a Graduate Engineer at Neilsoft, where he was involved in Sales and Marketing. Kumar has completed his Postgraduate Degree in Operations Management and Supervision from NMIMS in 2021 and holds a Bachelor of Engineering in Mechanical Engineering from Rajarajeswari College of Engineering in 2013. He also holds a High School degree in Computer Science from Spring Valley School in 1997. Kumar's tech stack includes QA, and he has 4.44 years of relevant experience. He is passionate about achieving excellence in his work and is always looking for ways to improve his skills and knowledge to deliver the best results.