About

Kunal Gondalia is a seasoned Solution Consultant with over 14 years of experience in providing advisory services to CxO's on Customer Experience and Digital Transformation. He has a strong business acumen, having worked across multiple geographies such as the United States, India, Australia, Middle East, Singapore, and ASEAN. Kunal is also a technically skilled IT Engineer by education, which allows him to bring a unique perspective to his work. Currently, Kunal is working as a Solution Engineer - APAC at ServiceMax, where he liaises with Service & Operations C-level executives to evaluate requirements and propose strategic solutions for diverse needs. He conducts product demonstrations to highlight features, showcasing potential benefits and redirect concerns toward positive aspects. Kunal also strategizes territory coverage with the Sales team and supports regional business development activities and marketing events. He is also a focal point for Product Management and Development. Prior to ServiceMax, Kunal worked as a Senior Solution Engineer - CX - Middle East at Oracle, where he drove strategic innovation and business model transformation with C-level client executives, focusing on Digital Transformation and Customer Journey using Design Thinking. He also worked as a Programmer - Siebel at GE - Consumer & Industrial, where he was involved in the complete project life cycle, including Siebel On Premise Configuration, Business Requirements gathering and Analysis, and Configuration of Screens, Views, Applets, and Workflows. Kunal holds a Bachelor of Engineering in Information Technology from the University of Mumbai and completed his Junior College in Science (Vocational: Computer Science) from Ramnarain Ruia College - Mumbai. Kunal's technical skills include Product Management and Test, and he has relevant experience of 16.87 years. With his strong business acumen and technical expertise, Kunal is an asset to any organization looking to drive digital transformation and improve customer experience.