About

Kunal Kansra is a data-oriented Program Manager with over 6 years of experience in Program Management. He has deep expertise in data analytics, program management, and stakeholder management. With a background in Engineering and a Masters in Business Administration from XLRI, Kunal is well-rounded to approach any business situation both from a deeper data level angle as well as a broader strategy level angle. Currently working at Paytm as a Program Management for Product in Payments Product, Kunal has successfully managed the AWS Platform Migration project, which resulted in a 12% cost reduction and 10,000 TPS scaling capability. He has also streamlined consultative tasks resolution process using the 'office-hours' mechanism, reducing Resolution TAT from 1 month to 2 days. In addition, Kunal has revamped the prioritization model used for according relative importance to requirements by incorporating critical parameters (e.g. Strategic Score, Aging Score) ensuring efficient roadmap planning. Prior to Paytm, Kunal worked as a General Manager, Customer Experience at CARS24, where he set up Warranty, RC Transfer & Return processes from scratch and enabled 100% FCR (First Contact Resolution) for customer issues providing visibility of the latest status directly in-app using Zendesk & CleverTap APIs. Before that, he worked at Amazon as a Program Manager II, where he acted as a bridge between category, product, business & customer operations ensuring on-time launches. Kunal's educational background includes a Master of Business Administration (M.B.A.) from XLRI and a Bachelor of Engineering (BE) in Electrical, Electronics and Communications Engineering from NSIT. He also completed his High School and 10th from Mount Carmel School. Kunal's technical expertise includes Product Management, AWS, and Integration. With his relevant experience of 6.86 years, Kunal is a highly skilled Program Manager with a proven track record of delivering successful projects.