About

Logan Baez is a seasoned Escalation Engineer with over 10 years of experience in technical support and customer service. Currently, Logan works as a Technical Support Engineer at ZeroChaos, where he is responsible for providing technical assistance to clients and resolving complex technical issues. Prior to joining ZeroChaos, Logan worked at Home Care Software Solutions, Inc. where he served as the IT and Customer Support Manager and later as a Senior Technical Support Engineer. In these roles, he was responsible for managing the IT infrastructure and providing technical support to customers, ensuring their satisfaction with the company's products and services. Logan holds a Bachelor's degree in Information Technology from American Intercontinental University and an Associate's degree in Computer Science from Everest College - Phoenix. He is well-versed in various programming languages and has a deep understanding of IT systems and infrastructure. With his extensive experience in technical support and customer service, Logan is known for his ability to quickly identify and troubleshoot complex technical issues. He is a skilled communicator and is able to explain technical concepts to non-technical stakeholders in a clear and concise manner. Logan is a team player who is always willing to go the extra mile to ensure customer satisfaction and maintain a positive work environment. Overall, Logan is a highly skilled and experienced Escalation Engineer who is committed to delivering high-quality technical support and customer service. His strong technical background, coupled with his excellent communication and problem-solving skills, make him a valuable asset to any organization.