About

Lokesh Natoo is a highly accomplished Director of Operations at 21North Europ Assistance, with a diverse experience of over 10 years in Telecom, Automotive, Education, and Insurance industries. He leads the operations in the areas of Supply, Analytics, TQM & Process Excellence, Digital Marketing, Customer Support, Procurement & Go-to Market Strategy. He has a proven track record of timely delivery of business-critical projects using innovations and value additions. Lokesh has been awarded Chairman's Award for Emerging Professional Award in Aditya Birla Group in 2016. Also, he has won a Group Wide business case competition in Aditya Birla Group. He was Economic Times Young Leader (ETYL) finalist in 2016. Lokesh is an MBA in Operations from SCMHRD, Pune & B.E. in I.T from TSEC, Mumbai. He possesses strong analytical skills along with a positive attitude and is a good team player. Ability to connect with people, problem-solving, ideation to execution to conclusion, and smooth communication are his strengths. He is driven by 3 P's: People, Processes & Profits. Currently, Lokesh is leading operations & strategy across India & South East Asia for Supply, Service Delivery Go-to Market Strategy, Analytics, Digital & Social Media Marketing, Talent Management, Employer Branding, Customer Experience, TQM & Procurement Functions at 21North. He is instrumental in setting up functions like TQM, Analytics, Marketing, Procurement from scratch to a Team of HiPOs! Lokesh is driving 3 Key P's - People, Profits & Processes with the most important P - Passion! In the past, Lokesh has worked with Vodafone Idea Ltd (Aditya Birla Group) as a National Vertical Head for Operations Strategy handling ERP & Automations for Supply Chain and in Mastek as Programmer. He has successfully rolled out business-critical automations such as Vendor onboarding, supplier evaluation, Business Intelligence, GST system readiness & Master Data Automations to improve operational efficiency. He has anchored the role of Change catalyst in Technology, concluded key but challenging pending projects resulting in planning, competitive & cost advantages, operational efficiency, enhanced platform for decision making. Lokesh was also the SPOC between business team & Technology Partner IBM. Lokesh is passionate about Chess, Six Sigma, Mathematics, Programming, Music, Teaching, Human & Organizational Behavior, and is always looking