About

Luís Figueiredo is a Technical Success Manager at OutSystems, with over 10 years of relevant experience in the industry. He has a strong background in software engineering, and his current role involves ensuring the technical success of OutSystems' customers. Prior to his current role, Luís has held various positions at OutSystems, including Learning and Curriculum Architect and Customer Success Manager. As a Customer Success Manager, he was the primary point of contact between customers and OutSystems, guiding them through a successful adoption path. He also educated customers on product features and best practices that could contribute to the growth of their business. Luís worked closely with sales teams to identify renewal and upgrade opportunities, and he successfully tackled critical pain points to ensure customer satisfaction. He has achieved several milestones during his tenure, such as reducing customer onboarding, setup, and adoption periods, and maintaining customers' health score over 80% and positive NPS. Luís holds a Mestrado Integrado em Eng. de Computadores e Telemática degree from the Universidade de Aveiro, where he studied Informática. He has a strong tech stack and is a senior software engineer. Overall, Luís is a highly experienced Technical Success Manager who has a strong track record of ensuring customer success. His technical expertise and ability to understand customer pain points make him an asset to any organization.