About

Mahesh B. is an accomplished entrepreneur, leader, and author with over 25 years of experience in global IT products and services. As the Co-founder and CEO of Provus Inc, he has successfully scaled companies, built cultures of thought leadership, and fostered innovation as the primary differentiator to create value-oriented engagement for customers. Mahesh is passionate about solving critical business problems and has spent most of his professional life working with customers. Mahesh specializes in customer success, professional services, SaaS/cloud products, leadership, contract lifecycle management (CLM), CRM, CPQ, quote-to-cash business processes, talent and recruitment automation, strategy, and operations. He is experienced in leading global organizations towards software delivery excellence, customer relationships, and balancing sustainable growth with employee needs. Mahesh is also a speaker at many conferences on various topics, including customer success, leadership, customer relationships, and team building. He is the author of two books. Before founding Provus Inc, Mahesh worked as the SVP of customer success and AI/ML automation at My Ally, which was acquired by Phenom People. He developed the world's leading talent lifecycle management solution, achieving significantly higher net retention rates in 2019 than the previous year. Mahesh also owned the product and engineering teams responsible for AI and ML automation, improving automation of various intents and workflow significantly delivering speed, accuracy, and predictability to customers. Mahesh also worked as the global vice president of customer success and VP of professional services at Apttus, which was acquired by Thoma Bravo. There, he led global customer success teams and professional services teams for the central region in North America. He achieved very high renewal rates and net renewal growth rates quarter after quarter, implemented customer satisfaction survey tools and measurements, and led customer advisory board meetings to drive inputs into product strategy and outcome-based engagement models. Mahesh holds a B.S. in computer engineering from Dharmsihn Desai University. He is skilled in AI, ML, Salesforce, and senior software engineering, with over 29 years of relevant experience.