About

Makesh Sundar is a Senior Support Engineer at Atlassian, with over 11 years of experience in the IT industry. He has worked as a Technical Support Engineer for 5 years and has been a Technical Lead and Project Manager for over 5 years. He is PMP and ITIL certified and has managed a small team as well as short-term projects. Makesh has worked with various companies in the past, including DXC Technology and Cisco, where he held positions such as Associate Manager - Service Delivery and Technical Consulting Engineer, respectively. At DXC Technology, he was involved in Private Cloud Implementation and Migration Projects for various customers. He front-ended customer issues reported to Virtual Private Cloud and brought them to closure. He participated in Critical Incident Management to restore services on priority, and drove Change Management and Problem Management (Root Cause Analysis). He also coordinated Capacity Management and participated in Continuous Service Improvement. At Cisco, Makesh was involved in various projects, including Service Now migration across Cisco Managed Services customers, migrating customers from legacy platforms to the latest distributed environment, and migrating the internal KEDB to Service Now. He was also responsible for platform acceptance and stabilization, handling Proactive Event Management, Capacity Management, and Problem Management. Makesh holds a B.Tech. degree in Information Technology from Maharaja Engineering College, Avinashi. His tech stack includes Senior Software Engineer, Ansible, and Docker. With over 13 years of relevant experience, Makesh is a skilled IT professional with a proven track record of managing projects and teams effectively.